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Introduction:

We help corporates build a clear & effective vision through interactive learning process where you are supported by tools and techniques that help the corporate build the perfect image

Duration: 2 days. 6 hrs./ day

Audience: top & middle management, board members, sales and marketing department.

Outline:
1) dressing & grooming
2) Work relationship
3) Leadership
4) Corporate image value
5) Corporate image management program
6) Marketing discipline
7) Corporate image as strategic weapon

Introduction:

Learn to develop effective communication skills to become a strong communicator

Duration: 2 days, 6 hrs / day

Audience: top, middle & senior management, board members, executives

Outline:
1) Self-awareness
2) What’s communication?
3) Barriers of communication
4) Communication process
5) Nonverbal communication
6) Effective listening
7) Johari window
8) Types of communication
9) Prospective in communication
10) Assertive formula
11) Approaches to relationships

Introduction:
Stress Management training course, participants will learn strategies to cope with stressful situations, and understand their individual triggers that often influence negative reactions. This class will help them realize what stress is, the difference between healthy and unhealthy stress, and provide them with solutions to resolving or coping with the issues.

Duration: 3 days, 6hrs / day

Audience::   Everyone. Stress management is an essential skill for all employees, from management to production workers.

Top, middle & senior management, board members, executives

Outline:
1) Drainers & fillers
2) Stress & anxiety
3) Importance of managing stress
4) Effective stress management
5) Unhealthy ways of coping with stress
6) Practice the 4 As
7) Situation altering
8) Adopt to the stressor
9) Acceptance is the key
10) Easy ways to incorporate exercise into your daily routine
11) Tips for building relationships
12) 11 strategies for managing stress
13) 5 time managing techniques
14) 8 tips for organizing your paper work
15) 10 tips for planning your work effectively
16) 5 steps to create your daily routine
17) 6 steps to managing your work load
18) Golden rules of goal setting
19) 5 full-proof ways to end procrastination

Introduction:
We all know that meetings are a valuable and necessary way to collaborate and draw on the best of what all employees can offer to progress the aims and objectives of the organization.

Duration : 1 days . 6 hrs/ day

Audience : Anyone interested in understanding or improving their own or others participation in or management of meetings.

top & middle management , board members , sales and marketing department .

Outline :
1) Imagine no more meetings
2) Effective ways to meet up
3) Types of meeting
4) The bow tie meeting
5) Meeting score card
6) Plan for the meeting
7) Agenda
8) Strong Agenda
9) Component
10) Determine the objective

Introduction:
Edit your work so you say exactly what you mean (and mean exactly what you say)
Craft sentences that are clear, succinct, persuasive and musical
Improving the quality of your writing
Find and tell compelling stories that will persuade people to see the world your way
Distinguish between words that persuade and words that put people off

Duration: 1 days . 6 hrs/ day

Audience: top , middle and senior management , board members , executives

Outline:
1) Principles
2) Employment & employee communication
3) Proposals & reports
4) Response communication
5) Problems , sensitive matters
6) Orders , credit and collections
7) Electronic communication

This dynamic team building training program produces results. Your survival depends on how you lead, communicate and work with other people. This highly interactive team building program strengthens every aspect of team leadership skills. The program is guaranteed to develop stronger team cohesion, unity and support that are needed to achieve organization goals.

Module Expectations:

• Build trust and establish cooperation within the team.
• Create a ‘can-do’ encouraging spirit that uplifts all members of the team.
• Establish clear, confident, and effective team communication skills.
• Establish a stronger bond between team members.
• Develop a powerful team to achieve common goals.
• Build greater familiarity among members of your team.
• Improve company culture and employee morale

Outlines:

1- Vision, Mission and Culture
2- Putting together the dream team
3- Six keys to a winning team
4- Getting the environment right
5- Put systems in place
6- Getting the beliefs right
7- Conclusion
8- Getting into action

Duration: Two days

This enlightening customer service training program helps participants understand how all levels of the organization contribute to the overall impression conveyed to the consumer, and it offers useful ways to establish a successful relationship.
The program focus is on the necessary tools to create a positive ongoing relationship with customers using proactive, rebound, problem solving and recognition strategies.

Module Expectations:

• Understand how poor service destroys and how superior service creates.
• Practice the 6 customer service skills that most companies neglect.
• Understand, define and improve each process in your cycle of service.
• Define proactive strategies that create a powerful company culture.
• Establish rebound strategies to recover dissatisfied or difficult customers.
• Cultivate a service attitude within yourself and your company.
• Develop an action plan that allows you to deliver WOW! Customer Service.

Outlines:

1- What is Good Customer Service?
2- Identifying and Addressing Customer Needs
3- Recovering Difficult Customers
4- Face to face Customer Service
5- Giving Customer Service over the Phone
6- Providing Electronic Customer Service

Duration: One day